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PRISM CREATIVE WEBSITE TERMS OF USE

Last Updated: September 9, 2025

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1. OVERVIEW

 

These Terms of Use form a legally binding contract between Prism Creative (“we,” “us,” or “our”) and the people and companies (“Users” or “you”) who access and use our website located at https://www.prismcreativeco.com or any related site or platform operated by us (collectively, the “Website”). These Terms apply to all services provided through the Website, as well as any related content, products, or subscription services.

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A “Subscription” refers to a service or product that is billed on a recurring basis, at the frequency agreed to at the time of your subscription. Unless otherwise stated in your agreement, subscriptions are auto-billed. Manual invoicing is not standard practice unless explicitly arranged in advance.

By accessing or using any part of the Website, you agree to be bound by these Terms of Use. If you do not agree, you may not use the Website or any services provided. These Terms should be read together with our Privacy Policy, Refund Policy, and any additional policies posted on the Website.

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2. SERVICES AVAILABLE ON THE WEBSITE

 

Prism Creative provides subscription-based and one-time creative services designed for content creators, businesses, and organizations (“Clients”).

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Our primary service is video editing, covering both short- and long-form content for platforms such as YouTube, social media, and websites. We also provide:

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  • Thumbnail design for stronger first impressions.

  • SEO optimization for video titles, descriptions, and tags.

  • Optional posting support, helping clients distribute their content on chosen platforms.

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Services may change or expand over time. By using the Website, you confirm that you have reviewed and determined our services meet your needs. We do not guarantee suitability for your specific purposes.

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2.1 Service Limitations

 

Each subscription applies to one specific channel or brand. If services are required for multiple channels, separate subscriptions are necessary.

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2.2 Unlimited Service & Familiarization Period

 

Prism Creative operates on an “unlimited projects” basis, but to ensure quality during onboarding, the first five projects are handled one at a time, with a limit of three revisions per project. After this familiarization period, multiple projects may be managed concurrently. We reserve the right to reintroduce the one-at-a-time process if needed to maintain service quality.

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3. OWNERSHIP OF YOUR FILES

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  • Ownership: You retain ownership of all content you provide and all finished deliverables. If a refund is granted, Prism Creative retains rights to any stock elements used.

  • Limited License: By submitting a project, you grant us limited rights to use your content for editing, archiving, and training purposes.

  • Portfolio Rights: Unless revoked in writing, you grant Prism Creative a non-exclusive right to display finished work in our portfolio, website, or promotional materials.

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4. PAYMENT PROCEDURES

 

Payments are processed securely through Stripe. You are responsible for keeping your payment method valid and up to date. If payment fails, your account may be suspended.

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Before using our services, you must review and accept Stripe’s terms at https://www.stripe.com.

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5. REFUNDS, EXCHANGES, AND POLICIES

 

Our refund and exchange terms are detailed in the Refund Policy, available on the Website.

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6. ACCOUNTS

 

To access services, you may be required to create an account. Account details are governed by our Privacy Policy. You are responsible for keeping login credentials secure and notifying us of any breaches.

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7. TERMINATION

 

You may cancel your account at any time in accordance with the policies on the Website. Any outstanding balances must be paid before termination is complete.

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8. LIMITATION OF LIABILITY

 

We provide the Website and services “as is” without warranty. We are not liable for indirect, incidental, or consequential damages, including lost profits or revenues.

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9. INDEMNIFICATION

 

You agree to indemnify Prism Creative and its team against any claims or expenses arising from your use of the Website or violation of these Terms.

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10. SECURITY

 

You are solely responsible for safeguarding your account. We will investigate security breaches at our discretion but are not liable for unauthorized account access.

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11. WARRANTIES & REPRESENTATIONS

 

We disclaim all implied warranties, including merchantability and fitness for purpose.

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12. COMPLIANCE WITH LAWS

 

By using the Website, you represent that your use complies with all applicable laws and regulations.

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13. AGE RESTRICTIONS

 

Users under 18 may only use the Website under the supervision of a parent or guardian.

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14. GOVERNING LAW & DISPUTE RESOLUTION

 

These Terms are governed by the laws of British Columbia, Canada. Disputes will be resolved through confidential, binding arbitration in Vancouver, unless otherwise agreed.

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15. WAIVER OF CLASS ACTION

 

You agree to resolve disputes individually and waive the right to participate in class actions, unless prohibited by law.

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16. GENERAL TERMS

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  • Amendments: We may update these Terms at any time by posting on the Website. Continued use constitutes acceptance.

  • Assignment: We may assign these Terms without notice; you may not without written consent.

  • No Waiver: Failure to enforce any provision does not waive future enforcement.

  • Severability: If part of these Terms is invalid, the rest remains enforceable.

  • Entire Agreement: These Terms, together with our policies, represent the full agreement between you and Prism Creative.

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